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The player from Japan had submitted a withdrawal request less than two weeks before contacting us. The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. The player from Japan is experiencing difficulties withdrawing his funds. The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them.

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